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Process responses received by email

Many e-mails are sent to business partners from SAP via the xtMail Suite. Answers to this end up in the sender's normal e-mail inbox and cannot be seen in SAP. Solution:In the customizing of the xtMail Suite it should be possible to set a Reply-To address. An email address that is processed by SAP is specified here.Alternatively, an employee can simply forward a received email to an email address in SAP.Outgoing e-mails must automatically have a unique ID, for example at the end of the e-mail or in the subjectIf a recipient replies to an e-mail, the reply can be processed automatically. The unique ID is used to identify the outgoing document to which the response belongs and the received e-mail can be automatically stored there in the services for the object. However, there should be a report in SAP in order to be able to monitor and read all incoming e-mails with various selection options and authorization checks.In a second step, semi-automatic processing would also be desirable. In this, incoming answers are first collected and a user can decide what should happen with them. Some delivered or freely definable actions would also be important here.Example for "Actions":- Discard the email- Archive the e-mail on the outgoing document- (MM) Maintain an order confirmation and archive the e-mail afterwards- (SD) Create sales order for an quoation and store the e-mail on both documents.- ...

Jürgen Almost 3 years ago

📝 Feature Request

Keep unresolvable text symbols when maintaining emails

Some text symbols (placeholders) cannot be replaced when creating a new document, e.g. the document number is unknown before saving the first time. If the e-mail is maintained in dialog these placeholders are removed as the placeholder is initial.e.g.Subject: "Purchaseorder &EKKO-EBELN& / &EKKO-EKGRP&is replaced bySubject: "Purchaseorder / 123"If changing the subject in dialog the text symbol is permanently removed. Same applies to mailtext.Possible solution:If a text symbol cannot get resolved as it is currently empty, the placeholder should be shown in dialog. So with above example when calling the dialog the subject should be "Purchaseorder &EKKO-EBELN& / 123".When the subject is changed by the user and he keeps the text sybol it should be still replaced during sending.

Jürgen Almost 3 years ago

📝 Feature Request